(10) Certificate and Diploma positions at the University of Johannesburg: Vibrant, multicultural, and dynamic, the University of Johannesburg (UJ) shares the pace and energy of cosmopolitan Johannesburg, the city whose name it carries.
Proudly South African, the university is alive down to its African roots and well-prepared for its role in actualizing the potential that higher education holds for the continent’s development.
UJ has transformed into a diverse, inclusive, transformational, and collegial institution, with a student population of over 50 000, of which more than 3000 are international students from 80 countries. This makes UJ one of the largest contact universities in South Africa (SA) from the 26 public universities that make up the higher education system.
The vision of the UJ is to be “an international university of choice, anchored in Africa, dynamically shaping the future.”. The mission can be described as follows: “inspiring its community to transform and serve humanity through innovation and the collaborative pursuit of knowledge.”.
These are underpinned by four values, namely: imagination, conversation, regeneration, and ethical foundation. The six strategic objectives provide a focused means for realizing the vision, mission, and values of the university as set out above.
They further represent a re-working of the original UJ Strategic Thrusts 2020 in the context of a wider positioning of the university as “The Pan-African” Center for Critical Intellectual Inquiry, with the primary goal of achieving global excellence and stature.
Certificate and Diploma positions at the University of Johannesburg
Position Summary
Industry: Education & Training
Job category: Education and Training
Campus: Auckland Park Kingsway Campus
Contract: Permanent
Remuneration: Market related
EE position: EE
Level: Skilled
Introduction
The University of Johannesburg (UJ) is a vibrant and cosmopolitan institution, guided by its bold UJ Strategy 2035, which emphasizes socioeconomic impact and sustainability, global footprint and partnerships, and technology for the future.
Committed to transformative change, UJ’s mission is “to transform and serve humanity through innovation and the collective and collaborative pursuit of knowledge.” The university is guided by the vision of building “an international university of choice, anchored in Africa and the global south, dynamically shaping a sustainable future.”
Job description
The Information Communication Systems (ICS) Division is the central Information Technology Services division of the University of Johannesburg, tasked with planning, implementing, and supporting core IT systems within the university.
ICS is driven by a vision to be an IT services provider of choice for all of UJ’s communities and a credible partner in the delivery of the university’s strategic goals.
Embedded in ICS’s vision is a mission to make sound IT investment decisions that are aligned to the university’s strategic direction, provide leadership in the effective and efficient use of IT within UJ, and ensure a reliable and secure IT service across all UJ’s campuses while maintaining a motivated and highly skilled workforce that is able to address UJ’s current and future IT needs.
Responsibilities:
Support and Maintenance:
- Supervise and manage an AV support team in a high-volume shared service unit to achieve operational outcomes.
- Manage the day-to-day work activities of the team, including timelines, expected customer experience, rostering and prioritizing, and allocating tasks.
- Supervise repairs and routine cleaning of AV equipment.
- Troubleshoot and resolve AV system problems in all venues.
- Ensure adherence and enforcement to the incident and service request processes.
- Ensure adherence to the SLA for incidents and service requests.
- Ensure that AV hardware is installed and maintained according to project schedules and operational timelines.
- Ensure implementation and maintenance of AV solutions.
- Identification of UJ venues that require AV upgrades and installation.
- Ensure proper functionality and physical safety of the equipment temporarily and permanently deployed in venues.
- Collaborate with ICS teams to efficiently and effectively complete AV integration maintenance.
- To ensure safety of AV storerooms and equipment therein by controlling access to the storerooms and recording and uploading inventory registers.
Conduct General Administration:
- Ensure the safekeeping of AV equipment in venues.
- Maintain an asset register in the respective lecture venues on campus.
- Train end users on AV technologies in UJ venues.
- Training and mentoring of interns and student assistants.
- Compile instructional AV user guides.
- Assist with the compilation of the AV asset register.
- Ensure asset control by tracking asset distribution accurately.
- Conduct assessments of venues recently upgraded and provide required sign-offs.
- Conduct Ven AV Equipment Audits (weekly, monthly, quarterly, and class readiness).
- Collaborate with ICS teams to ensure AV service delivery.
- Attending campus operational engagements.
- Keeping up-to-date technically and applying new knowledge to your job.
People Management:
- Effective human resource management.
- Supervise the AV support maintenance team.
- Hold regular team meetings with the team.
- Train AV support staff in the usage and maintenance of AV equipment.
- Monitor and control overtime expenditure.
Minimum requirements
- Diploma/Certificate (NQF 6) with 2 to 3 years’ job-related experience
- AV Certification (e.g. Creston, AMX, Kramer, Extron and AVIXA AV Essentials)
- Valid driver’s licence
Experience:
- 3 to 5 years’ Support of AV equipment in a higher education environment
- 3 to 5 years’ Team supervision
- 2 years’ Customer Service experience
Knowledge of:
- Audiovisual systems repairs and maintenance
- Audiovisual equipment design, installation, configuration, setup and operation
- IT to AV hardware integration and AV programming
- Application of schedules and how to interpret it
- Occupational Health and Safety
Competencies and behavioral attributes:
- Ability to manage staff
- Ability to manage time and resources
- Ability to communicate clearly and efficiently to people on various levels
- Ability to handle conflict efficiently
- Ability to compile schedules for staff members
- Ability to persist with tasks until completion
- Ability to write and compile AV reports for projects and operations
- Ability to train new AVS staff and users of AV equipment
Recommendations:
- Electronics Certificate
- Audio Visual Design, Integration and Installation certification (InfoComm / AVIXA)
- Crestron: Systems D, Control Systems Programming
- Any other AV systems maintenance qualification will be considered
- Team Lead or Supervisory Experience
Working Hours:
- Weekdays
- Campus SWC
- Morning: 07:00 – 15:30
- Afternoon/Evening: 14:00 – 22:00
- Weekends and Public Holidays: 07:00 – 13:00
Enquiries:
Enquiries regarding the job content: Ms Nthabiseng Segole on Tel: (011) 559 2396
Enquiries regarding remuneration & benefits: Ms Chandni Hira (HCM Business Partner) on Tel: (011) 559 4439
Your application, comprising a detailed curriculum vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees, must be uploaded before or on the closing date of the advertised post.
Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to, and if applying for an academic position, a list of accredited research output and/or a portfolio of your creative output.
If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details: 0861 227337/010 140 3099 or email ujsupport@pnet.co.za.
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction with merit on the basis of qualifications, experience, and proven achievements, the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from historically disadvantaged groups.
As necessitated by operational requirements, the university reserves the right not to make an appointment for positions advertised. If you have not received a response from the university within 8 weeks of the closing date, you should assume that your application has been unsuccessful.
